Guardianship Programs
Contacting Guardian Certification Dept.
Contact by Email:
The following tips can help staff to clearly determine what assistance is needed so they can better assist you and can also help to prevent your correspondence from being tagged as suspicious and being quarantined before we can see it.
- Include your first and last name so we know with whom we’re corresponding.
- Include a subject that briefly indicates what the email pertains to. Please do not leave the subject line blank. For example, good subjects would be “Renewal help for Jane Doe”, or “Certification Inquiry for John Doe”, and bad subjects would be “Help”, “Call Me”, or other non-descript subjects.
- Provide details regarding the matter for which you need assistance.
- If your inquiry pertains to an application you submitted, include the transaction number and the date you submitted the application.
- If you must attach any documents, please ensure to name them in a way which clearly identifies the document. For example, good names would be “Complaint form”, “Contact Update for Jane Doe”, “Screenshot-:Login page”, etc. Examples of bad names would be “JBCC”, “123456789”, “abcdefg”, “document”, or other non-descript names.
- Note: CE documentation must be uploaded to your online application.
- Fingerprint receipts must be uploaded to your online application.
- Submit documents by way of attaching them to the email in pdf or word format.
- Do not submit documents by way of external links (i.e., linking to a cloud such as Adobe, One drive, or other equivalent source). For security purposes, we cannot open such documents.
Contact by Phone: 512-475-4368, Ext. 5.
The following tips can help staff to clearly determine what assistance is needed so they can better assist you.
- Include your first and last name so we know with whom we’re corresponding.
- Provide a detailed message regarding the matter for which you need assistance.
- If your inquiry pertains to an application you submitted, include the transaction number and the date you submitted the application.
Additional contact information is located at the bottom of this page.