Guardianship Programs

Our licensing team is unable to accommodate walk-in customers. If you need assistance, please contact the licensing specialist for your profession. Our contact information is at the bottom of this page. If we are unable to resolve matters by email, please feel free to request an appointment by phone, or a virtual call with staff via Zoom for further assistance.

Please refer to section 7.8 of the JBCC Rules for additional information about Guardianship Program Registration.

IMPORTANT: Under section 155.155 of the Government Code, please be advised that the JBCC cannot confirm registration data to anyone outside of law enforcement and the county where the registration is filed. If you are a guardianship program, a guardian, or an attorney that represents a guardian needing to confirm registration data (i.e., information about the guardian, the ward, or the case), you must do the following:

Contact the court where the guardianship is filed, or
Login to your online profile and go to the Additional Information page of your profile. You will find any registrations submitted to us on that page.

Tips for Contacting the JBCC

Contact by Email:

The following tips can help staff to clearly determine what assistance is needed so they can better assist you and can also help to prevent your correspondence from being tagged as suspicious and being quarantined before we can see it.

Include your first and last name so we know with whom we’re corresponding.
Include a subject that briefly indicates what the email pertains to. Please do not leave the subject line blank. For example, good subjects would be “Renewal help for Jane Doe”, or “Certification Inquiry for John Doe”, and bad subjects would be “Help”, “Call Me”, or other non-descript subjects.
Provide details regarding the matter for which you need assistance.
If your inquiry pertains to an application you submitted, include the transaction number and the date you submitted the application.
If you must attach any documents, please ensure to name them in a way which clearly identifies the document. For example, good names would be “Complaint form”, “Contact Update for Jane Doe”, “Screenshot-:Login page”, etc. Examples of bad names would be “JBCC”, “123456789”, “abcdefg”, “document”, or other non-descript names.
- Note: CE documentation must be uploaded to your online application.
- Fingerprint receipts must be uploaded to your online application.
- Submit documents by way of attaching them to the email in pdf or word format.
- Do not submit documents by way of external links (i.e., linking to a cloud such as Adobe, One drive, or other equivalent source). For security purposes, we cannot open such documents.

Contact by Phone: 512-475-4368, Ext. 5.

The following tips can help staff to clearly determine what assistance is needed so they can better assist you.

Include your first and last name so we know with whom we’re corresponding.
Provide a detailed message regarding the matter for which you need assistance.
If your inquiry pertains to an application you submitted, include the transaction number and the date you submitted the application.

Additional contact information is located at the bottom of this page.

Thank you, in advance, for your understanding and cooperation.

Inquiries Regarding Paperwork

Applications are processed as soon as possible, in the order of which they are received. Due to the volume of applications received, processing times can vary; therefore, we are unable to provide more specific timeframes.

Applicants must confirm receipt of their applications, and the status of their applications, by referring to the View Pending Applications page of their online profiles. All applicants are sent automated email confirmations of successful application submission, and when applications are approved. Inquiries for application status checks or receipt confirmation will not be replied to unless determined by staff that there’s been a delay in processing your application, and you have not received prior notification. We receive many of these inquiries and each email takes time to research and respond to which delays the processing of applications. Thank you for your understanding.

JBCC Online Licensing System

To search for Registered Guardianship Programs, you must click on the red button below titled "Access the JBCC Certification, Registration Licensing System."

Important:

If you get a message saying your data already exists in the online system, do not create another profile. If you do not recall your login credentials, please do one of the following:

1. Click the "Forgot Login/Password" link and follow the instructions accordingly, or
2. Contact us at guardians@txcourts.gov so a licensing specialist can assist you.

Access the JBCC Certification, Registration Licensing System

Online System Resources

The Judicial Branch Certification Commission (JBCC) has an online certification and licensing system. The system allows users to:

apply and pay for new certifications, registrations, or licenses,
renew existing certifications, registrations, or licenses,
update contact information,
check the status of applications by referring to the view pending applications page of your online profile,
confirm receipt of applications by referring to the view pending applications page of your online profile,
search for individuals or entities that are certified, licensed, or registered with the JBCC,
- If the information you seek cannot be found on our website, please refer to the Request for Records page of our website.
print payment receipts, and
download an excel list of those certified, licensed, or registered with the JBCC.

When submitting items associated with fees, you will be charged a transaction fee based on the amount of the fee that is due.

TIPS FOR USING THE ONLINE CERTIFICATION, REGISTRATION & LICENSING SYSTEM

Mobile and Apple devices may not be compatible for using our online system.
If you see incorrect information on your account/profile and you are unable to correct yourself, please send an email to guardians@txcourts.gov to request an update by staff.
If you need assistance using the online system and cannot find the guidance you need in the pdf Guide to Using the Online System, or the pdf renewal slide show, on our website, please send an email to the licensing specialist at guardians@txcourts.gov and they will assist you.
If we are unable to resolve matters by email, please feel free to request an appointment by phone with the licensing specialist for further assistance.
Naming Files to be Uploaded. Please ensure to name scanned files in a manner that clearly identifies the item being uploaded. For example, uploading your program's report, a good name would be “Program Report”, or “Report for Jane Doe Program”. A bad name would be “JBCC”, “123456789.jpg”.

Registrations Going from Certified Guardians to Guardianship Programs

If a guardianship belongs under your program; however, they were originally registered under the individual certified guardian(s) profile, please be advised these guardianships must be registered under your court appointed program by doing the following:

Going to the online system on our website and submitting the New Registration by a Program form.
Attaching a letter to the form which advises it’s a re-registration for one that was originally registered under a professionally certified guardian; however, it was actually appointed to your program.
- The letter must be in PDF or Word format.
- Attach the letter to the Additional Supporting Documents link of the GR form.
- Include the name and certification number of the guardian it’s being transferred from.
- Include any other required documentation for the registration.

Please be advised that you will not be required to undergo another background check for these re-registrations.

Updated: 08/31/2024