Judicial Branch Certification Commission
- Administrative Dismissal Policy
- Disciplinary Actions Log
- Contacting the Compliance Department
- Filing a Complaint
- Guardianship Annual Reporting
The Judicial Branch Certification Commission Compliance Section investigates complaints against Court Reporters and Court Reporting Firms, Guardians, Process Servers, and License Court Interpreters.
Disciplinary Action Logs
- Court Reporter Certification Log
- Guardianship Certification Log
- Guardianship Program Certification Log
- Licensed Court Interpreter Log
- Process Server Certification Log
Contacting the Compliance Department
Contact by Email: compliancedepartment@txcourts.gov
To help us better assist you, and help to prevent your email from being tagged as suspicious and being quarantined before we can see it, communications should also:
- For the subject line, include a subject that briefly indicates what the email pertains to.
- Do not leave the subject line blank, and
- Do not use generic subjects such as "Help", "Document", or other non-descript titles.
- In the body of the email, provide details regarding the matter for which you need assistance.
- Include your first and last name so we know with whom we’re corresponding.
- If your inquiry pertains to a complaint you submitted, include the date you submitted the complaint form.
- If a cause number has been assigned to your complaint, you must include that information as well.
- If you must attach any documents, please do the following:
- Ensure to name them in a way which clearly identifies the document.
- For example, a good name would be “Complaint from Jane Doe”.
- Examples of bad names would be “JBCC”, “123456789”, “abcdefg”, “document”, or other non-descript names.
- Attach documents to the email in pdf or word format.
- Do not submit documents using external links. For security purposes, we cannot open such documents.
- For example, linking to a cloud such as Adobe, One drive, or other equivalent source.
- Ensure to name them in a way which clearly identifies the document.
Contact by Phone: 512-475-4368, Ext. 6.
The following information can help staff to clearly determine what assistance is needed so they can better assist you:
- Include your first and last name so we know with whom we’re corresponding.
- Include your contact information:
- provide callback number, and
- include your email address.
- Provide a detailed message regarding the matter for which you need assistance.
- If your inquiry pertains to a complaint form you submitted, include the date you submitted the form. If a cause number has been assigned to your complaint, you must include that information as well.
Additional contact information for this department is located at the bottom of this page.
Thank you, in advance, for your understanding and cooperation.
Filing a Complaint
The JBCC only accepts complaints against those whose professional certifications, licenses, or registrations are regulated by our office, which are listed below. All complaints must be submitted on the official complaint form indicated above.
- Certified Court Reporters,
- Court Reporting Firms,
- Certified Guardians,
- Guardianship Programs,
- Certified Process Servers, and
- Licensed Court Interpreters
The JBCC does not have jurisdiction over non-professional guardians (i.e., family members, friends, etc.); therefore, we are unable to assist in such matters. We recommend that you communicate with the county court where the case was filed for assistance. If they are unable to assist, they may be able to route you to who can.
Completing the Complaint Form
State in simple, and clear, detail why you believe a violation has occurred. Ensure to include all documents and materials you believe to support the allegations of your complaint.
Failure to respond to questions or requests for information from staff may result in the dismissal of the complaint as incomplete matters will not be submitted to the Complaint Review Committee.
Additional Information Regarding Complaints
- The Complainant's identity is not confidential.
- Anonymous complaints are not accepted.
- A copy of the complaint and any related documentation may be forwarded to the Respondent, including your name and contact information.
- The documents and information provided may be released to the public.
- The name and contact information of the complainant and respondent, a description of the allegations, and relevant documentation should be included in the complaint. We may request additional information from the complainant.
- See instructions in the "Contacting the Compliance Department" section regarding submitting documents via email.
- Documents submitted with the complaint will not be returned to the submitting party; therefore, we recommend complainants maintain a copy of all materials for their records.